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FREQUENTLY ASKED QUESTIONS

Need help with your order or have a question about one of our products? Please contact our support team at info@getzefrain.com

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What is your return and exchange policy?

We offer hassle-free returns and exchanges within 14 days of receiving your order. Items must be unworn, unwashed, and in their original packaging with tags attached. To initiate a return or exchange, visit our [Returns Portal] or contact our customer support.

How long does shipping take, and what are the costs?

Shipping times vary depending on your location and selected shipping method. Standard shipping typically takes 5–8 business days, while express shipping is available for faster delivery. Shipping costs are calculated at checkout and may vary based on your location and order value. Free shipping is available for orders over $50.

How do I determine my size?

To find your perfect fit, check our Size Guide on each product page. We also recommend reviewing customer reviews for additional sizing insights. If you need further assistance, our team is happy to help via live chat or email.

Our customer service is available Monday through Friday from 8 a.m. to 6 p.m
Average response time: 24h

Collapsible content

What is your return and exchange policy?

We offer hassle-free returns and exchanges within 14 days of receiving your order. Items must be unworn, unwashed, and in their original packaging with tags attached. To initiate a return or exchange, visit our [Returns Portal] or contact our customer support.

How long does shipping take, and what are the costs?

Shipping times vary depending on your location and selected shipping method. Standard shipping typically takes 5–8 business days, while express shipping is available for faster delivery. Shipping costs are calculated at checkout and may vary based on your location and order value. Free shipping is available for orders over $50.

How do I determine my size?

To find your perfect fit, check our Size Guide on each product page. We also recommend reviewing customer reviews for additional sizing insights. If you need further assistance, our team is happy to help via live chat or email.

  • Free shipping

    We offer free worldwide shipping for all our orders.

  • Customer Service

    Our customer service is available Monday through Friday from 9 a.m. to 6 p.m.

  • Secure payments

    We offer secure payments with iDeal, Credit Card and Bancontact.

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