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Please contact us

Do you have questions, comments or just want to share something with us? We'd love to hear from you! Please fill out the form below and our team will get back to you shortly. Our team strives to give you the best service possible and answer all your questions. Typically your message will be responded to within 24 hours.

For immediate assistance, you can also reach us via email at info@axonlabs.com. We are always ready to help you and make your shopping experience as pleasant as possible.

FREQUENTLY ASKED QUESTIONS

Need help with your order or have a question about one of our products? Please contact our support team at info@axonlabs.com

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How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package on our carrier’s website.

How long does shipping take?

Shipping times vary based on location:

  • Domestic orders: 3-7 business days
  • International orders: 7-14 business days
  • Express shipping options are available at checkout.

What is your return policy?

We accept returns within 30 days of purchase if the item is unworn, unwashed, and in its original condition. Visit our Returns & Exchangespage for more details.

How do I initiate a return or exchange?

Contact our support team at support@dunelabel.com with your order number, and we’ll guide you through the process.

Our customer service is available Monday through Friday from 8 a.m. to 6 p.m
Average response time: 24h

Collapsible content

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package on our carrier’s website.

How long does shipping take?

Shipping times vary based on location:

  • Domestic orders: 3-7 business days
  • International orders: 7-14 business days
  • Express shipping options are available at checkout.

What is your return policy?

We accept returns within 30 days of purchase if the item is unworn, unwashed, and in its original condition. Visit our Returns & Exchangespage for more details.

How do I initiate a return or exchange?

Contact our support team at support@dunelabel.com with your order number, and we’ll guide you through the process.

  • Free shipping

    We offer free worldwide shipping for all our orders.

  • Customer Service

    Our customer service is available Monday through Friday from 9 a.m. to 6 p.m.

  • Secure payments

    We offer secure payments with iDeal, Credit Card and Bancontact.

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