Return & Refund Policy

Axon Labs wants you to be happy with your purchase. If something isn't right, here's how returns work.

Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, we're unable to offer a refund or exchange.

Eligibility

To qualify for a return, your item must be:

Unused, unworn, and in the same condition you received it
In its original packaging, with tags attached
Accompanied by proof of purchase (order number or receipt)

Not eligible for return: final sale/clearance items, and items marked as non-returnable on the product page.

How to Start a Return

Email [support@axonlabsstore.com] with your order number and the reason for your return.
We'll confirm your eligibility and send you return instructions within 1–2 business days.
Pack the item securely and ship it to the address we provide.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect — in that case, we cover the cost.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post it.

Exchanges

Need a different size or color instead of a refund? Let us know in your return request and we'll arrange an exchange, subject to availability.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the item and packaging, and we'll send a replacement or full refund at no extra cost.